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Finding a Reliable Prescription Delivery Service: 13 Questions to Ask Before You Hire
Being able to trust your courier is important, especially if you’re shipping meds. Here’s how to find a reliable prescription delivery service.
Believe it or not, the market for prescription delivery is expected to hit more than $434.3 million by the year 2030. With such a high demand for a quality medical courier service, you might be wondering how to fill your prescriptions safely online as well.
Not sure how to hire a courier?
First things first, being able to trust your courier service is important, especially if you’re shipping meds. Here’s how to find a reliable prescription delivery service for you!
Do You Have Reliable Drivers?
Honestly, the first thing that should be on your mind is how reliable the drivers are at your courier service of choice. That’s because the most crucial factor for choosing a courier delivery service is having your medications arrive safely and on time.
To find out if you’re working with a courier company with the right drivers, be sure to take a look at the quality of the vehicles and uniforms that the drivers are wearing and driving.
Besides looking clean and proper, a crisp uniform is a sign of professionalism and care. Trust us – you want your drivers to care, especially about providing great customer service.
Not only that, but it’s also important to see if your drivers have any insurance to use in case of an emergency. If your courier company tells you that they perform background checks on every driver, you’re basically ready to go. Simple as that!
Do You Do Same-Day Delivery?
For medical courier service, the biggest question that you should ask is about the same-day delivery method. Think about it this way. If a business promises to deliver medications on the same day you ordered them, you need to ask them more details about their delivery method.
Why is this so important, you ask?
The answer is simple: to be sure that they do an efficient job of transporting your prescription packages. Sometimes, courier companies will have standby drones to deliver their parcels. Honestly, this is the preferred method of transportation if you need your medications fast.
Besides this, other medical couriers will have express drivers or small hubs that will be ready to go on standby as well. Depending on how large or small your prescription is, you want to know as many details as possible. This is to ensure that everything gets delivered on time!
What Type of Technology Do do You Use?
For those of you who are unaware, special technology for logistics businesses is rapidly growing nowadays. In fact, many of these new technologies let companies do faster deliveries, which will save you a lot of time in the long run too. Before you place your order, though, ask them what technology they use to make tracking, managing, and placing orders so easy first.
When you choose a medical career company, keep the following questions in mind:
- Will I be able to place my order via phone or online?
- Can you provide estimated arrivals in real-time?
- Do you send delivery confirmation texts or emails?
- Can you send proof of delivery?
Once you get the answers to these questions, the decision-making process should be simpler than ever.
Do You Pick up Packages?
Another question to ask your potential medical courier services is whether or not they can pick up packages for you. Consider this: if you receive a medication that doesn’t work for you, you’d want to swap it out immediately, right?
That’s exactly why you need a prescription courier service that can pick up your medications as quickly as they dropped them off. Depending on the time of your request and the size of your package, you want them to be as urgent and fast as possible. Plus, they should have a pickup time for both emergency packages and set deliveries as well.
How Much Courier Service Experience Do You Have?
If you’re looking for a private medical courier that has the skills you need to get the job done, you might want to ask them about how much experience they have. That’s because it is essential to hire a company with enough experience in the industry that you need. This is an especially good question to ask small businesses who handle their own fulfillment or sell less than other companies.
In addition to this, you want your medical courier company to have the know-how to fulfill, handle, and manage your prescription orders. On top of that, it’s also key to understand if they can handle changes in demand and irregular package flows as well.
To find out this vital information, ask your medical courier what their fulfillment process is like. The best companies will have the experience to deal with patients who have the same medical needs as you do. This leads to fewer adjustments and less direct disruptions in their operations on the courier’s side too.
Do You Have Any Restrictions for Package Delivery?
To find the right medical courier for you, you want to ask them about package restrictions. Yes, you read that right. By asking them about what packages or prescriptions they are willing to carry, you’ll gain a better understanding of the courier company’s rules for prescriptions.
Sadly, some medical couriers refuse to ship or deliver a small number of sensitive items. Besides this, other courier companies may have stricter rules and regulations for dealing with medical packages. On the other hand, the most flexible companies won’t have issues with delivering any medications as long as they won’t get into any legal trouble.
When you ask how a courier company can handle your prescription, they should also share different ways that they ensure your medication is safe during transportation too.
Do You Have Any Weight Restrictions?
In terms of delivery speed, a medical courier company will often specialize in getting your prescription to you as quickly as they can. However, you may find that some courier companies have a maximum weight for each package. This can be problematic for your prescription, especially if you’re expecting a large shipment to arrive.
Pro tip: when you understand how your medical courier company moves your medicine, you’ll know if they can help you with the number of prescriptions you need.
What Are Your Courier Services Prices?
When it’s all said and done, you’re a patient who needs medications fast. Nobody wants to be shocked when they receive an additional fee for their prescription delivery. That being said, look for a medical courier company that can give you great value for the amount of money you pay.
Make sure that your prescription courier company is upfront with their pricing methods, so you know exactly what you are getting into. This includes all possible services and products that you may eventually purchase from them.
Warning: both your overall health and your bottom line can be impacted if you’re hit by any surprise surcharges or hidden fees.
- Do You Follow Transportation Requirements?
Here’s the deal. If your medical courier company has any experience in the field, they should know the “ins and out” of any state requirements or laws.
As a matter of fact, certain states require medical transportation certifications for courier companies as well. For instance, you need a special 3PL certificate to ship pharmaceuticals in California.
Do You Have Efficient Tracking Systems?
You’ll know that you’re working with a top-notch medical courier company if you see that they have a tracking system that can monitor their packages in real-time. When they’re able to track real-time delivery collections, access to your prescription’s progress should be as simple as the click of a button.
Thanks to scans of every patient delivery, lab delivery, or pick up, medical courier companies should be able to see exactly where your prescription is at all times.
Can You Communicate With My Lab?
This goes hand-in-hand with real-time tracking, but communication also goes a long way in terms of having a great relationship with your medical courier company. For example, a quality prescription courier service communicates with your lab. This will keep them running at top capacity, meaning that they are driven to satisfy their clientele.
Are Your Drivers Well-Trained?
Reliable medical courier companies should have all the necessary equipment and experience to get your prescription delivered on time. They should also train their laboratory courier drivers on how to transport medications efficiently as well.
Not only does this training include how to deliver your prescriptions securely and safely, but it also includes the health risks that go along with being close to your delivery too. Once they learn how to minimize these risks, you’re almost guaranteed safe delivery.
Do You Have Positive Reviews?
Last but not least, check online to make sure that your medical courier company has great reviews from past clientele. The rest is up to you!
Find the Perfect Prescription Delivery Service
Still not sure how to find the perfect prescription delivery service for you? When it comes to medicine delivery, we are here to help you out.
Looking for the safest same-day medical courier service near you? Don’t hesitate to contact our trusted reps today!
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